Travel & Tourism
Foundation in Travel and Tourism Diploma

Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements.

What will you learn?

By completing this diploma you will be able to:

  • Provide excellent customer service and build customer loyalty
  • Understand the various services and facilities available to airline passengers during their travel
  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Plan and reserve travel itineraries using standard industry coding
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre.

Who should attend?

  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents

Additional information:

A single IATA diploma course combines textbook and e-learning materials to deliver 13 management modules to study.

Travel and Tourism Consultant Diploma

Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, gain the skills to process ticket exchanges and reissues, and understand how industry regulations affect your travel operations.

What will you learn

Upon completing this course you will have the skills to:

  • Identify and consult on popular international travel and tourism destinations
  • Advise on modes of transportation, accommodation, and tours
  • Understand IATA resolutions that apply to accredited travel agencies
  • Construct complex fares and manage changes to electronic tickets
  • Key topics
  • Popular tourism destinations
  • Sales techniques
  • Airfare construction and ticket exchanges/reissuance
  • Travel industry laws and regulations
  • Tour, luxury and group travel options
  • Accommodation (other than hotels)
  • Social media marketing

Who should attend?

This course is recommended for:

  • Foundation in Travel and Tourism graduates
  • Travel agents
  • Reservations and sales personnel

Certificate awarded:

By successfully completing the examination you will receive the Travel and Tourism Consultant Diploma and you are eligible for the Travel and Tourism Professional (TTP) designation.

Additional information:

Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

This course can be taken as part of the Leadership & Management Training Program diploma.

Managing the Travel Business Diploma

Improve your management skills in accounting, negotiation, marketing and product development with this flexible distance learning course from IATA.

What will you learn?

  • Learn more about management roles and responsibilities in the travel industry
  • Motivate and inspire employees
  • Improve your negotiation skills
  • Understand how to provide special interest travel and tour production

Who should attend?

  • Entry-level managers
  • Middle-management in the travel industry
  • Agency back office staff members
  • Agency business owners

Additional information

A single IATA diploma course combines textbook and e-learning materials to deliver 7 management modules to study. A CD-ROM is included in this course study kit.

IATA will award this Diploma to those who successfully complete the required course.